Full-service revenue cycle and patient contact center solutions focused on maximizing operating margin.
Digital scheduling tools continue to expand, yet many patients still prefer speaking with a live representative when booking medical appointments. Missed calls and long hold times can result in lost appointments, reduced revenue, and a poor first impression for prospective patients. A reliable scheduling operation requires more than technology alone. It requires trained representatives, consistent coverage, and seamless workflows.
Global Healthcare Resource delivers comprehensive appointment scheduling services through our international call center teams based in the Philippines. Our teams manage inbound scheduling, appointment confirmations, rescheduling, and cancellations to ensure provider calendars remain optimized and patient access remains uninterrupted. By offloading scheduling operations, organizations can focus on delivering care while improving no show rates, patient satisfaction, and long term appointment volume.
Communicating with patients with empathy and respect is of utmost importance and the foundation for all of our patient experience services. Our team of highly-trained nurses from our secure call centers in the Philippines make and receive inbound and outbound calls to patients and their families to:
Outsourcing appointment scheduling opens your medical practice up to improved efficiency and increased productivity. With the Global team focusing on this one task, we can hone our actions and develop ways to enhance the scheduling process. Meanwhile, your staff can handle other day-to-day work in the office. We function as a partnership, ensuring timely communications and accurate scheduling.
Our teams have experience working with hospitals, private practices, home health services, and most other types of medical facilities. We know what goes into making one thrive, and we strive to do our part through our inbound and outbound calling services. When we are not fielding calls from people looking to make an appointment with your business, we will place our own calls to existing patients, confirming appointments and ensuring everything is prepared for the day of your meeting.
Finding the best ways to care for your patients is an ever-evolving practice. Global can help you do so more efficiently. Let us manage the administrative and billing mechanics while you keep your focus where it belongs — on the medicine. Make an appointment today, and we will show you how our call center appointment scheduling works.
