A revenue cycle management company providing medical billing, practice management and patient call center services to more than 5,000 providers nationwide.
When a revenue cycle management company started to notice high turnover rates in its two busy stateside patient call centers, leadership knew they needed to pivot. The problem was this: Two larger healthcare employers located nearby were luring qualified agents to their companies using higher salaries, better benefits, and the ability to work from home permanently.
“We were not getting the right caliber candidates, and sometimes people would accept the position and then not show up,” said the hiring manager. “This was starting to affect our handle times, first call resolutions, abandon rates, and quality scores.”
Our revenue cycle and patient call center professionals operate as an extension of your team, Here’s how it works:
Step 1: Schedule a meeting to discuss your scope of work and current challenges.
Step 2: Global assembles, trains, and manages a team of highly skilled professionals to work on your project only.
Step 3: In an average of 30 days, your team is fully ramped up and operating at your designated benchmarks and KPIs.
