Your company has been researching business strategies to help save money, improve efficiencies and enhance the patient experience. After tremendous thought and consideration, your organization is ready to transition certain responsibilities offshore.
Bottom line, do the research. To ensure the experience is a home run, your operations staff needs to thoroughly vet candidates until they’re confident the chosen offshore partner is a seamless extension of your organization. Are they easy to work with? Transparent? Do their values and work ethic align with your company?
While you interview candidates, your questions should be in-depth and unique to the individual needs of your business. With that being said, below are a few questions we recommend you always ask:
Schedule a meeting with Global directly to your calendar.
To sum it up, do your homework. Every offshore partner is different and you owe it to your company to thoroughly vet each candidate. Ask general questions regarding office locations and functions performed at each. Do they offer a free trial period before you commit? Next, know everything you can about their onboarding process and the team that will manage your account. Lastly (and most importantly), get all the documents and certifications outlining their security and compliance measures so you never have to worry about the integrity of your data.
Interested in offshoring your revenue cycle? Learn more about our revenue cycle management services including medical billing, medical coding, denial management, and more.
Our revenue cycle and patient call center professionals operate as an extension of your team, Here’s how it works:
Step 1: Schedule a meeting to discuss your scope of work and current challenges.
Step 2: Global assembles, trains, and manages a team of highly skilled professionals to work on your project only.
Step 3: In an average of 30 days, your team is fully ramped up and operating at your designated benchmarks and KPIs.
