Leading revenue cycle solutions provider offering billing, coding, transcription and documentation management services to ASCs nationwide.
A leading revenue cycle management provider for ambulatory surgery centers struggled to keep pace with rising inbound and outbound call volumes. With one representative covering multiple ASCs, wait times topped 20 minutes and voicemails often went unanswered for days. Rapid growth and staffing shortages made it difficult for leadership to find qualified talent without significantly eroding profit margins
“We were so short staffed that we couldn’t work accounts consistently or properly,” – Director of Transcription Operations who also oversees patient account representatives and insurance verification specialists.
Through its partnership with Global, the ASC RCM company rapidly scaled comprehensive back end support, enabling timely claim submission, accelerated patient balance collections, and more effective guidance for patients navigating post service payment plans and financial assistance options.
Our revenue cycle and patient call center professionals operate as an extension of your team, Here’s how it works:
Step 1: Schedule a meeting to discuss your scope of work and current challenges.
Step 2: Global assembles, trains, and manages a team of highly skilled professionals to work on your project only.
Step 3: In an average of 30 days, your team is fully ramped up and operating at your designated benchmarks and KPIs.
