Challenge
After an extended period of minimal revenue collection, a large anesthesia group realized the previous billing company it had hired was mishandling claims. With $11 million in open accounts receivable (A/R), they were faced with serious cash flow and recovery problems.
The previous company took complete control of the billing, and there was no transparency on what was getting billed and what revenue was coming through the door.” -Deputy General Manager at Global Healthcare Resource
Solution
In early 2025, the anesthesia group began working with Global Healthcare Resource to work more than 19,000 open claims to resolve legacy A/R. Five Global FTEs created compelling appeal letters, corrected errors, and resubmitted thousands of claims in only three months.