Full-service revenue cycle and patient contact center solutions focused on maximizing operating margin.
Enhance Patient Care
Global Healthcare Resource employs highly-trained clinicians to survey patients and inquire about changes in their condition, confirm whether discharge instructions were understood, discuss how they would rate personnel and overall experience, as well as other necessary questions to provide your organization with clinical feedback and follow-up. All responses are sent to the designated provider.
CAHPS-Ready
From our secure call centers in The Philippines, patients are contacted within 48 hours of discharge. Patient Call Center employees are professional, respectful and have extensive knowledge of U.S. culture and healthcare terminology. We can work with Certified Consumer Assessment of Healthcare Providers & Systems (CAHPS) vendors to perform the required patient outreach and data collection necessary for your clients.
Survey responses can be aggregated, interpreted and made available in customizable reports depending on your facility’s software platform.
Implementing a timely patient contact program will allow your providers to:
At Global Healthcare Resource, our team is your team, and we are committed to succeeding together. Let us use all our specialty medical coding and billing expertise to enhance your operations and give your patients the utmost confidence in your work.
