Full-service revenue cycle and patient contact center solutions focused on maximizing operating margin.
Security and compliance embedded in every process
Global Healthcare Resource attained a HITRUST i1 certification. Our commitment to security and compliance is embedded in every layer of our infrastructure. Through rigorous standards, continuous monitoring and audits, and industry recognized certifications, Global maintains a secure environment our partners can rely on.
SOC 2 Type 2 audits determine how well an organization safeguards customer data and how those controls operate over a 9-month (minimum) time frame. Reports are issued by third party auditors who review the following principles: Security, Confidentiality & Availability. Global Healthcare Resource is proudly SOC 2 Type 2 compliant.
The security principle addresses whether an organization’s system is protected (both physically and logically) against unauthorized access.
The availability principle addresses whether the services an organization provides is operating with the type of availability that client’s expect.
The confidentiality principle addresses the agreements made with clients in regard to how their information is used, who has access to it and how it’s protected.
Our ISO 9001:2015 certified quality management system reinforces standardized processes, continuous improvement, and operational consistency across the organization. This framework ensures that our services are delivered with defined controls, measurable performance, and a focus on quality at every stage.
We maintain strict adherence to HIPAA requirements across all operations, supported by structured employee training, role-based access controls, and ongoing monitoring. All employees complete HIPAA training during onboarding and participate in annual refresher courses with required assessments to ensure continued compliance and accountability.
