Healthcare Outsourcing for Revenue Cycle Management Companies

Our Healthcare Outsourcing Solutions for RCM Companies

We offer end-to-end revenue cycle services for RCM companies, along with patient call center support. Our solutions are tailored to each client’s unique needs, beginning with a deep dive into your operational challenges and objectives. From there, we assemble, train, and manage a dedicated team focused exclusively on supporting your account.

Medical Billing

Global can build exclusive teams to perform and manage individual revenue cycle functions, such as payment posting, or a combination of billing processes across the entire revenue cycle. Our offshore teams are onboarded in as little as 30 days, while our US-based account management provides oversight stateside.

Medical Coding

Coding errors inevitably lead to claim denials and delayed reimbursement. Maintaining coder proficiency requires ongoing training on ICD updates, payer-specific changes, and specialty documentation requirements, which becomes challenging as your client base expands. For many RCM companies, offshoring coding is the most practical way to maintain accuracy while reducing the overhead associated with recruitment and continuous education.

Global assembles coding teams aligned with your required certifications, specialties, and workflows. Our medical coding teams meet a broad range of certification requirements, including CPC, CIC, COC, CCS, CCS-P, RHIT, RHIA, and CRC, and bring deep experience across multiple clinical specialties. This enables us to support diverse care settings while maintaining accuracy within specialty-specific coding guidelines. Combined with 24-hour turnaround times, our solution accelerates filing cycles and helps optimize cash flow for your clients.

A/R Follow-up and Denial Management

Payers deny roughly 20% of all claims, yet many providers can only rework a fraction of them. With staffing levels stretched thin, RCM companies often lack the resources to manage a growing volume of complex denials.

Global’s strategic approach maximizes recovery efforts to ensure revenue integrity. Using deep industry expertise, our accounts receivable follow-up and denial management team works with insurance companies to correct and refile as many claims as possible, restoring revenue and profitability so you can focus on what matters most.

Patient Call and Support Services

Patient support covers a wide range of responsibilities, from scheduling and benefits verification to patient A/R. Maintaining the staffing levels needed to handle these tasks efficiently is expensive, especially as you scale. Shortages in patient-facing roles can lead to missed calls, frustrated patients, and lost collections.

We build dedicated call center teams to handle inbound or outbound patient support for your clients. Our agents can manage patient A/R calls, including payment processing, as well as patient scheduling and clinical surveys. We help improve patient satisfaction by helping you deliver consistent results across your accounts.