Sleep service organization providing integrated dental sleep medicine and oral appliance therapy to treat obstructive sleep apnea.
As the organization entered a period of rapid growth, recruiting and retaining the right mix of revenue cycle management (RCM) expertise for integrated sleep medicine had long been a challenge. In addition, former RCM outsourcing partnerships let them down with inefficient communication and unmet expectations, leading to increased amounts of aging A/R.
“Global gives us daily reports, and we have real-time visibility through shared spreadsheets detailing exactly what they’re working on and what they’ve completed. This visibility makes me very comfortable with the offshore team.” -CEO, Sleep Service Organization
The sleep service organization partnered with Global to manage its open A/R, including creating custom workflows to address provider credentialing-specific issues. In addition, they utilized Global to perform eligibility checks for sleep testing, submit claims, and handle inbound patient calls about billing questions.
Our revenue cycle and patient call center professionals operate as an extension of your team, Here’s how it works:
Step 1: Schedule a meeting to discuss your scope of work and current challenges.
Step 2: Global assembles, trains, and manages a team of highly skilled professionals to work on your project only.
Step 3: In an average of 30 days, your team is fully ramped up and operating at your designated benchmarks and KPIs.
