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Employee training is the backbone to our collective success. We understand that without comprehensive training and ongoing career development, it's impossible to deliver superior service. Depending on their incoming credentials, our new hires complete Global Academy.
This 90-day training program equips our staff with the knowledge and experience necessary for them to succeed in the complex world of healthcare finance. In addition, we work with our clients to fulfill any certification levels their organization requires to ensure they're matched with the right offshore team members.
We employ over 4,000 employees in our highly secure call centers in Chennai and Manila. Our specialists have varying degrees of certifications depending on client request. Our specialties include:
| Billing | Patient Eligibility |
| Coding | Provider Credentialing |
| Post-Acute | Risk Adjustment |
| Patient Self-Pay | Medical Record Services |
| Patient Experience | Provider Management |
