Hospital RCM Services

Hospital Revenue Cycle Management Services

Over 20-years of experience aligning the healthcare industry with cost-effective solutions. 

Global Healthcare Resource has spent 25 years developing personalized business solutions for healthcare organizations around the United States. Our services span major hospitals and large provider groups, enabling effective revenue cycle management and patient engagement processes. We can help establish customized billing and coding processes whenever a new practice or hospital is added or whenever specialized support is needed with existing providers.

Services Overview:

• As one of the world's leading offshore hospital revenue cycle management companies, our experts are often available after hours and during U.S. holidays to settle accounts when convenient for our clients. We maintain a 24-hour turnaround time for many of our services, including:

  • Patient intake: We will greet your newest patients with calm and competence, carefully explaining what they can expect from your services and collecting their medical and billing information.
  • Appointment scheduling: Scheduling appointments is a relatively straightforward practice, but it can take time away from the patients who need your assistance now. Outsourcing with Global allows your staff to focus on what is in front of them while we prepare for the future.
  • Benefits verification eligibility: Before patient appointments, we will verify their insurance information and ensure the payment process moves smoothly.
  • End-to-end billing: From the first appointment through every service following it, our billing team will stay on top of collecting and processing payments.
  • Accounts receivable follow-up: Collections challenges happen to every business. Our call specialists are persistent and willing to work with your patients to find payment solutions that satisfy both your needs.
  • Inbound and outbound call centers: Our offshore call centers will reach out to your patients with any billing concerns and answer their critical questions about scheduling and processing.
  • Clinical surveys: There is always room for us to improve. Following your services, Global will reach out to your patients and survey them for ways your hospital and our teams can better the patient experience.

Patient Accounts Receivable:

The rise of insurance prices in the United States has left many Americans taking on more financial responsibility. These shifts in the medical payment process have made the need for comprehensive A/R services more prevalent than ever. 

At Global Healthcare Resource, we see outsourcing collections to offshore experts as the solution. Our staff of highly trained specialists maintains secure call centers in the Philippines to communicate with your patients and insurance companies about all manner of payment collections and billing resolutions, including:

• Informing patients about remaining balances
• Processing medical payments
• Discussing possible payment plans
• Fielding billing questions