Global Healthcare Resource

Post-Acute
Services

Helping post-acute healthcare providers reach optimal efficiency.  

Coding & Clinical Documentation Review

Over 20 years of experience aligning the healthcare industry with cost-effective, international strategies. 

Global Healthcare Resource specializes in designing customized business solutions for post-acute providers challenged with improving coding turnaround times, clinical documentation accuracy and effectively navigating CMS regulations and guidelines. Global employs over 4,000 highly-trained professionals to assist in every aspect of the revenue cycle so our clients can focus more time on providing patient care. Global's systems can integrate with any post-acute EMR, making it easy to onboard quickly.

The Global Difference:
    • Our HIPAA compliant coders maintain a 98% accuracy rate.
    • With six international locations, Global can utilize its 11+ hour time difference to get a jumpstart on your project,  ensuring 24-hour turnaround times. 
    • With access to a robust talent-rich workforce of over 4,000, Global can quickly elevate the quality and efficiency of your back-office processes.
    • Global integrates with any post-acute EMR to ensure a seamless partnership.

Our staff undergoes Global Academy, a rigorous internal training program that prepares employees for the complexities of post-acute coding and documentation review. Many of Global's coders are registered nurses and all of our Home Health and Hospice coders are BCHH-C certified.

>>> How cost-effective is a partnership with Global? Use our RCM Savings Calculator to find out. Click here.  

Accuracy Multi

98%

Coding Accuracy

Our HIPAA compliant coders maintain a 98% accuracy rate, providing consistency for optimal reimbursements.
TAT_multi

24 Hour

Turnaround Time

Utilizing our six international locations, Global can get a jumpstart on your project to ensure 24-hour turnaround times.
Quality

4,000+

Skilled Professionals

Post-Acute employees complete up to 12 weeks of  training and all Home Health & Hospice coders are BCHH-C certified.
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Revenue Cycle Simplified

We provide a streamlined path between payer and provider. 

Global can manage your entire revenue cycle journey from the moment a patient enters your care. Our end-to-end billing staff perform:

Benefit Verification Charge Entry & Claims Submission
Coding & Documentation Review Payment Posting
Patient Demographic  Accounts Receivable
(Insurance & Patient)
Provider Management & Credentialing Denial Management


Beyond the revenue cycle, our team of  highly-trained nurses from our secure call centers in the Philippines perform outbound calls to patients and their families to:  

  • Communicate necessary discharge information.
  • Inquire and understand patient experiences while in your care.
  • Inform, discuss and process remaining balances.

Global is an extension of your organization. Communicating to your patients with empathy is of utmost importance and the foundation for all of our patient experience services.

>>> How cost-effective is a partnership with Global? Use our RCM Savings Calculator to find out. Click here.  

Get Onboard 

Each oboarding experience is tailor-made to meet your needs. 

  1. Background Review: The Global Implementation team will work with you to gather all necessary data to design your personalized offshore timeline and execution strategy.

  2. Team Procurement: Global will carefully assemble a team based on your needs and scope of project.

  3. Technical: During this phase, our IT departments will align and establish system connectivity, as well as set up users in our productivity dashboard, Globex.

  4. Training: Your team will undergo thorough training on all systems and project processes so you feel like an expert using Global's software and tools.

  5. Gap Analysis: Global will complete an initial analysis of denial trends and identify opportunities to create solid workflows prior to going live.

  6. Communication: Global will maintain open lines of communication through weekly meetings, reporting and ongoing training and auditing.
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The integrity of your data is our #1 priority.

SOC 2 Type 2 Compliant.

SOC 2 Type 2 audits determine how well an organization safeguards customer data and how those controls operate over a 6-month (minimum) time frame. Reports are issued by third party auditors who review the following principles: Security, Confidentiality, Privacy & Availability. Global Healthcare Resource is proudly SOC 2 Type 2 compliant. 

SOC 2 Type 2

SECURITY 

The security principle addresses whether an organization's system is protected (both physically and logically) against unauthorized access.

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AVAILABILITY

The availability principle addresses whether the services an organization provides is operating with the type of availability that client's expect.

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CONFIDENTIALITY

The confidentiality principle addresses the agreements made with clients in regard to how their information is used, who has access to it and how it's protected.