Patient Accounts Receivable | Billing Call Center Services

Patient Accounts Receivable Call Center Services

Accelerate patient payments and field general medical billing questions.

With millions of Americans uninsured, financial responsibility has dramatically shifted to the patient. The rise in patient liability has caused healthcare providers to experience increased A/R balances and tremendous margin pressure.

Global Healthcare Resource understands that timely and consistent communication is key in order to optimize patient payment collections. Our highly trained patient contact specialists in our secure call centers in Manila perform and receive inbound and outbound calls to educate patients about their financial responsibilities and process payments.

Inform about remaining balances
Process medical payments
Discuss possible payment plans
Field billing questions
U.S. holidays and after-hour calls are always covered

Our patient call center agents are professional, articulate and have extensive knowledge of U.S. culture and healthcare terminology. Utilizing our patient self-pay teams will allow you to affordably add patient payment collections into your workflow and avoid expensive collection agencies.

Patient Call Center Example:

The integrity of your data is our #1 priority.

SOC 2 Type 2 Compliant.

SOC 2 Type 2 audits determine how well an organization safeguards customer data and how those controls operate over a 9-month (minimum) time frame. Reports are issued by third party auditors who review the following principles: Security, Confidentiality & Availability. Global Healthcare Resource is proudly SOC 2 Type 2 compliant.

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SECURITY

The security principle addresses whether an organization's system is protected (both physically and logically) against unauthorized access.

AVAILABILITY

The availability principle addresses whether the services an organization provides is operating with the type of availability that client's expect.

CONFIDENTIALITY

The confidentiality principle addresses the agreements made with clients in regard to how their information is used, who has access to it and how it's protected.

Global Healthcare Resource

Patient Accounts
Receivable

Conduct inbound and outbound patient calls to improve self-pay.