Patient Accounts Receivable
Accelerate patient payments and field general billing questions.
With millions of Americans uninsured, financial responsibility has dramatically shifted to the patient. The rise in patient liability has caused healthcare providers to experience increased A/R balances and tremendous margin pressure.
Global Healthcare Resource understands that timely and consistent communication is key in order to optimize patient payment collections. Our highly trained patient contact specialists in our secure call centers in Manila perform and receive inbound and outbound calls to educate patients about their financial responsibilities and process payments.
- Inform about remaining balances
- Process medical payments
- Discuss possible payment plans
- Field billing questions
- U.S. holidays and after-hour calls are always covered
Our patient call center professionals are clear, articulate and have extensive knowledge of U.S. culture and healthcare terminology. Our Patient Self-Pay team allows providers to affordably add patient payment collections into their workflow process and avoid expensive collection agencies.
Patient Call Center Example: