Global Healthcare Resource

Patient Call
Center

Enhance the patient experience while maximizing A/R efforts. 

Clinical Surveys

Conduct CAHPS and other patient experience surveys.

Our team of  highly-trained nurses from our secure call centers in the Philippines perform patient calls within 48 hours of discharge.

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Patient A/R

Improve self-pay processes by performing inbound/outbound calls.

Patient call center specialists process payments, inform of remaining balances, discuss payment plans and field inbound billing inquiries.

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Flex Staffing

We have you covered 24/7 including U.S. holidays.

Partnering with our patient call center allows you to conduct inbound and outbound calls after-hours and during U.S. holidays.

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Inbound &
Outbound

Timely patient communication is essential. 


Our team of  highly-trained nurses from our secure call centers in the Philippines make and receive outbound and inbound calls to patients and their families to:  
  • Inquire and understand the patient's experience.
  • Inform, discuss and process remaining balances.
  • Field general billing questions.
  • Communicate necessary discharge information.
  • Schedule and confirm appointments. 
  • Conduct benefits verification calls.

Global is an extension of your organization. Communicating to patients with empathy and respect is of utmost importance and the foundation for all of our patient experience services. Our staff has extensive dialect training and knowledge of U.S. culture, way of life and healthcare industry. 
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Patient Call Center Example:

Global conducts extensive dialect training for all patient call center employees. Click below to hear a sample call: 

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Get Onboard 

Each oboarding experience is tailor-made to meet your needs. 


  1. Background Review: The Global Implementation team will work with you to gather all necessary data to design your personalized offshore timeline and execution strategy.

  2. Team Procurement: Global will carefully assemble a team based on your needs and scope of project.

  3. Technical: During this phase, our IT departments will align and establish system connectivity, as well as set up users in our productivity dashboard, Globex.

  4. Training: Your team will undergo thorough training on all systems and project processes so you feel like an expert using Global's software and tools.

  5. Gap Analysis: Global will complete an initial analysis of denial trends and identify opportunities to create solid workflows prior to going live.

  6. Communication: Global will maintain open lines of communication through weekly meetings, reporting and ongoing training and auditing.

The integrity of your data is our #1 priority.

SOC 2 Type 2 Compliant.

SOC 2 Type 2 audits determine how well an organization safeguards customer data and how those controls operate over a 9-month (minimum) time frame. Reports are issued by third party auditors who review the following principles: Security, Confidentiality & Availability. Global Healthcare Resource is proudly SOC 2 Type 2 compliant. 

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SECURITY 

The security principle addresses whether an organization's system is protected (both physically and logically) against unauthorized access.

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AVAILABILITY

The availability principle addresses whether the services an organization provides is operating with the type of availability that client's expect.

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CONFIDENTIALITY

The confidentiality principle addresses the agreements made with clients in regard to how their information is used, who has access to it and how it's protected.