Patient Call Center Example:

Global conducts extensive dialect training for all patient call center employees. Click below to hear a sample call: 

Get Onboard 

Each oboarding experience is tailor-made to meet your needs. 

1. Background Review: The Global Implementation team will work with you to gather all necessary data to design your personalized offshore timeline and execution strategy.
   
   
2. Team Procurement: Global will carefully assemble a team based on your needs and scope of project.
   
   
3. Technical: During this phase, our IT departments will align and establish system connectivity, as well as set up users in our productivity dashboard, Globex.
   
   
4. Training: Your team will undergo thorough training on all systems and project processes so you feel like an expert using Global's software and tools.
   
   
5. Gap Analysis: Global will complete an initial analysis of denial trends and identify opportunities to create solid workflows prior to going live.
   
   
6. Communication: Global will maintain open lines of communication through weekly meetings, reporting and ongoing training and auditing.