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24/7 Live Chat Support
Enhance the patient experience.
Provide 24/7 chat support to patients needing help with billing questions and general inquiries. Our live contact center agents from our secure offices in the Philippines supplement traditional inbound methods such as voice or email.
Global Healthcare Resource’s contact center agents work within your existing chat support program. We answer questions based on your Question and Answer prompts and connect patients with the appropriate resources or personnel for any inquiries outside of our scope of expertise.
- Provide 24/7 support.
- Address billing issues proactively.
- Anticipate frequently asked questions and respond faster.
- Improve the patient experience.
The integrity of your data is our #1 priority.
SOC 2 Type 2 Compliant.
SOC 2 Type 2 audits determine how well an organization safeguards customer data and how those controls operate over a 9-month (minimum) time frame. Reports are issued by third party auditors who review the following principles: Security, Confidentiality & Availability. Global Healthcare Resource is proudly SOC 2 Type 2 compliant.
SECURITY
The security principle addresses whether an organization's system is protected (both physically and logically) against unauthorized access.
AVAILABILITY
The availability principle addresses whether the services an organization provides is operating with the type of availability that client's expect.
CONFIDENTIALITY
The confidentiality principle addresses the agreements made with clients in regard to how their information is used, who has access to it and how it's protected.
ABOUT US
Global Healthcare Resource is a full service healthcare solutions firm providing low-cost, back office functions for U.S. healthcare providers and billing companies throughout the entire revenue cycle.
CONTACT US
715 Peachtree St NE #100,
Atlanta, GA 30308
404-845-7771
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