Global Healthcare Resource

Medical Office Appointment Scheduling

Enhance the patient experience while maximizing A/R efforts with our medical office appointment scheduling. 

Appointment Scheduling Outsourcing

While many scheduling services are available online, there will always be people who prefer to call in and speak with a representative to schedule their medical appointments. Even one missed call can lead to a loss in revenue and send your potential patients elsewhere. What you need is a call center solution and a team with the skills to effortlessly manage your appointments.

Global Healthcare Resource specializes in patient scheduling services through our offshore call centers in the Philippines. Our services allow you to focus on the patients in front of you while we set you up for later today, tomorrow, and beyond.

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Why Outsource Appointment Scheduling?

Outsourcing appointment scheduling opens your medical practice up to improved efficiency and increased productivity. With the Global team focusing on this one task, we can hone our actions and develop ways to enhance the scheduling process. Meanwhile, your staff can handle other day-to-day work in the office. We function as a partnership, ensuring timely communications and accurate scheduling.

Our teams have experience working with hospitals, private practices, home health services, and most other types of medical facilities. We know what goes into making one thrive, and we strive to do our part through our inbound and outbound calling services. When we are not fielding calls from people looking to make an appointment with your business, we will place our own calls to existing patients, confirming appointments and ensuring everything is prepared for the day of your meeting. 

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How Global Benefits Your Workflow

When patients call you to set up an appointment, part of their reason for doing so is to facilitate a connection with your practice. In that way, it may feel like outsourcing appointment scheduling to a third party is counterintuitive. At Global, we approach things differently, and that makes all the difference.

Our call center staff is highly trained in personable, professional patient communication through our exclusive training platform, Global Academy. When you partner with us, our team will become an extension of your staff and use our SOC 2 Type 2-compliant software to protect your data. You will also appreciate benefits such as:

  • The Time Zone Advantage: Your patients should be able to make appointments any time of day. Since our offshore call centers are located in the Philippines, we will stay on call while you are asleep, ensuring your patients can talk to someone whenever they want.
  • 24-hour turnarounds: We pride ourselves on our 24-hour turnaround time. When it comes to medical scheduling services, we will connect with your patients within a day of your request.
  • U.S. holiday coverage: Your holidays are just another day at the office for us. While you enjoy your time off, we will continue to serve your patients by making appointments, adjusting accounts, and more.

Discover Your New Patient Scheduling Service Today

Finding the best ways to care for your patients is an ever-evolving practice. Global can help you do so more efficiently. Let us manage the administrative and billing mechanics while you keep your focus where it belongs — on the medicine. Make an appointment today, and we will show you how our call center appointment scheduling works.

Get Onboard 

Each onboarding experience is tailor-made to meet your needs. We proudly employ 6,000+ revenue cycle and call center professionals who operate as an extension of your team. Here’s how it works:

  • Step 1: Discuss your scope of work and operational goals. 
  • Step 2: Global will assemble, train, and manage a team of highly skilled patient call center agents who will work on your project only.
  • Step 3: In an average of 30 days, your team is fully ramped up and operating at your designated benchmarks and KPIs.

Request Healthcare Call Center Services Today

Let Global's healthcare call center solutions ease your workload and enable you to enhance patient satisfaction. Learn more about how we support medical centers by contacting us today.

The integrity of your data is our #1 priority.

SOC 2 Type 2 Compliant.

SOC 2 Type 2 audits determine how well an organization safeguards customer data and how those controls operate over a 9-month (minimum) time frame. Reports are issued by third party auditors who review the following principles: Security, Confidentiality & Availability. Global Healthcare Resource is proudly SOC 2 Type 2 compliant. 



The security principle addresses whether an organization's system is protected (both physically and logically) against unauthorized access.



The availability principle addresses whether the services an organization provides is operating with the type of availability that client's expect.



The confidentiality principle addresses the agreements made with clients in regard to how their information is used, who has access to it and how it's protected.