Case Study: Patient Call Center Reduces Operating Costs by 40%

4 Minute Read
Posted by Global Healthcare Resource on May 1, 2024 7:04:51 AM

 

Client ProfileCase Study_Patient Call Center Reduces Operating Costs by 40%-4

A revenue cycle management company providing medical billing, practice management and patient call center services to more than 5,000 providers nationwide. 

  • Founded in 1996
  • Specializes in radiology, anesthesiology, and pathology

Overview

When a revenue cycle management company started to notice high turnover rates in its two busy stateside patient call centers, leadership knew they needed to pivot. The problem was this: Two larger healthcare employers located nearby were luring qualified agents to their companies using higher salaries, better benefits, and the ability to work from home permanently.

“We were not getting the right caliber candidates, and sometimes people would accept the position and then not show up,” said the hiring manager. “This was starting to affect our handle times, first call resolutions, abandon rates, and quality scores.”

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Global Healthcare Resource

Founded in 1999, Global Healthcare Resource has been a leader in revenue cycle management solutions and proudly employs 6,000+ HIPAA-compliant coders, billing professionals, and patient call center agents. Global operates as an extension of your team to improve productivity and increase ROI.